Withdraw & Terminate

I am an unemployed citizen who have not working for the longest time ever 2017 . I have a family my two daughters are still minors. I have no savings whatsoever to my name. It has been a hardest year. I contacted old mutual since I have a retirement plan with them which I stopped paying when I lost my job. I tried getting the only money to my name to pay for the only safe place I have for my children cause we thrown out of our home the past weekend. I had been trying to withdraw and terminate my policy plan prior before having to be thrown out . Went to a Branch no help whatsoever. Even wrote an email explaining my situation. Stating/elaborating what’s happening That was a two weeks ago. Which I still had a place of safety for kids. We all know how it is in our country with regards to employment. And our day to day struggles. But I honestly don’t expect such a big company like old mutual would not even care about what the hell im saying . I am a father who’s trying my atmost best to be the parent who keeps their children safe. All I ask is to be heard and treated with respect. I am still client of yours I believe.