BW
Bianca W
1 reviews | Active since Aug 2014
12 Apr 2022, 16:16
Withdraw issue
Have a small monthly investment Been trying to withdraw from it as they advertise, withdraw any time. Phones three times. I am unable to take calls randomly. Also emailed as I was devised they are emailing me a document to complete. No answer or resolve to date, make me wonder is it worth continueing wth this
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
12 Apr 2022, 16:20Good day Bianca
We received your review of 12 April 2022.
We apologise for your service experience. A complaints assessor will be in touch to assist you.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints
We received your review of 12 April 2022.
We apologise for your service experience. A complaints assessor will be in touch to assist you.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply12 Apr 2022, 16:20
Official
Good day Bianca
We received your review of 12 April 2022.
We apologise for your service experience. A complaints assessor will be in touch to assist you.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints
We received your review of 12 April 2022.
We apologise for your service experience. A complaints assessor will be in touch to assist you.
Kind regards
Bilqees Carelse
Old Mutual Customer Complaints
Best regards,
BW
Bianca W's updateReviewer Update
12 Apr 2022, 18:08Please let them email or text
BW
Bianca W's update12 Apr 2022, 18:08
Reviewer Update
Please let them email or text
Old Mutual's replyOfficial
13 Apr 2022, 06:33Good day Bianca
We received your updated. I inform the complaints assessor to email you. . We do not use the text option.
Kind regards
Old Mutual Customer Complaints
We received your updated. I inform the complaints assessor to email you. . We do not use the text option.
Kind regards
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply13 Apr 2022, 06:33
Official
Good day Bianca
We received your updated. I inform the complaints assessor to email you. . We do not use the text option.
Kind regards
Old Mutual Customer Complaints
We received your updated. I inform the complaints assessor to email you. . We do not use the text option.
Kind regards
Old Mutual Customer Complaints
Best regards,
BW
Bianca W's updateReviewer Update
26 Apr 2022, 08:40So even after this. I was send a withdrawal form. A weak later I was send an info form and then after waiting another week and requesting feedback twice I was now send another tax or something form.
BW
Bianca W's update26 Apr 2022, 08:40
Reviewer Update
So even after this. I was send a withdrawal form. A weak later I was send an info form and then after waiting another week and requesting feedback twice I was now send another tax or something form.
Old Mutual's replyOfficial
26 Apr 2022, 09:36 Good day Bianca
We apologise for your service experience.
Kindly note various documents are required at different stages of your request.
As we verified your received documents, additional information was request.
We can assure you the final request document was sent, we await this document in order to finalise this matter.
Kind regards
Old Mutual Customer Complaints
We apologise for your service experience.
Kindly note various documents are required at different stages of your request.
As we verified your received documents, additional information was request.
We can assure you the final request document was sent, we await this document in order to finalise this matter.
Kind regards
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply26 Apr 2022, 09:36
Official
Good day Bianca
We apologise for your service experience.
Kindly note various documents are required at different stages of your request.
As we verified your received documents, additional information was request.
We can assure you the final request document was sent, we await this document in order to finalise this matter.
Kind regards
Old Mutual Customer Complaints
We apologise for your service experience.
Kindly note various documents are required at different stages of your request.
As we verified your received documents, additional information was request.
We can assure you the final request document was sent, we await this document in order to finalise this matter.
Kind regards
Old Mutual Customer Complaints
Best regards,