DC
Derek C

1 reviews | Active since Mar 2009

03 Apr 2024, 16:06

Will not stop spamming me

After losing 100s of thousands with old mutual and eventually being penalized for moving my business elsewhere they are now harrasing me with their spam. Today their in house finalcial advisor called me 5 times, after I have told them several times not to contact me. When I asked him to log a complaint because of this behavoir he said the best he could do is transfer me and waste more of my time. As an oganization I have no interrest in doing any business with Old Mutual again, in the more than a decade I was a customer you lost me money while making sure to collect all your fees, overdeclared profit which increased my tax liability and are now ingoring the law because you feel your marketing is more important.

0
Replies (3)
Old Mutual
Old Mutual's reply03 Apr 2024, 16:12
Official
Good day Derek 

We received your review. 

We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.

Regards

Bilqees Carelse 
Old Mutual Complaints Management

Best regards,

DC
Derek C's update11 Apr 2024, 17:46
Reviewer Update
Despite BILQEES CARELSE asking me on 4 April for the numbers that are harrasing me, a week ago. I have received no feedback from Old Mutual, but of course received another 5 calls today from one of the same numbers that has been harrasing me before ***. If they were half as commited to their investments as they are to harrasing clients it would have been a totally different company
Old Mutual
Old Mutual's reply12 Apr 2024, 10:35
Official
Dear Derek
 I have appealed this matter to our Old Mutual marketing to have your contact number removed, once completed feedback will be provided via email.

Kind regards Old Mutual Complaints Management 

Best regards,