Will my query/issue ever be resolved

My funeral policy lapsed this year in March 2015 as I was unemployed and therefore I was unable to pay my monthly premiums. I then send Old Mutual an email requesting my funeral policy to be reinstated. I completed all the forms and submitted all the information they had requested. The application for the reinstatement of the policy commenced on 01 April 2015 and it would take Old Mutual a week or 2 to respond to my emails. It is now the 25th of June 2015 and I have not received any communication/response from them since I last responded to an email that they had sent me on 01 June 2015. I will be in contact with the consumer commission ass the service I am receiving from Old Mutual is violating my rights as a consumer.<br> <br>