Wicked games you played with me

<p>3 weeks ago I sent all my paperwork for a claim I actually sent it twice to make sure you got it..after hearing nothing from you i called and was told nothing had been done but the agent said he would action it but couldn't say how long. Jesus and I called again and was told there was No feedback I must call next day.i did and same response. after which I complained on your Facebook page and again I was told someone would contact me. No-one did and I complained again via the page and eventually Colleen called me. She also made promises and apologies and said she would call me but also gave me her details but again I was not called back with feedback as she promised. I called Colleen again and she had no idea who I was or what I was calling and she saud she confused me with another customer but would call me back with feedback by the next day ad she now knew who I was. Needless to say she never called me back and I called her once again. And to my shock and absolute horror she once again did not know who I was and said again she confused me with another customer again!!! For the first time after after I insisted she call me back, she did. Only to tell me she had done nothing with my claim from the day she got my complaint. So all my calls and time now was further wasted by the person who you sent to handle my claim complaint. Now she says sorry and I must still wait what will turn out to be another week becos of her incompetence. She shoves her sorry down my throat and I must say ok fine? Evil evil evil is what you have done to me. Totally shocked and disappointed in this evil game you have played with me</p>