Why make it difficult to claim???

Poor service... My dad has been trying to claim his retirement fund since early March 2023 with no luck. To this day he still haven't claimed his money, they told us the fund are available on superfund after completing forms and all the up & downs to the bank & to his previous work place he was told the funds are not available he must check with greenlight.... All this has become expensive & stressful... If I have to beg for him to be assisted to get the money he has worked for.... Here em I pleading for help from old mu