PP
Pamela P
1 reviews | Active since Feb 2014
15 Feb 2015, 07:45
Why can you not respond? 'File closed'!!!!!!
Despite several attempts to get this matter resolved via Alberton, Regional Manager and Head Office, the only response has been 'file closed'. The person who lost my documents has been re-appointed as 'financial adviser' on my portfolio. I have completed documentation to have her name removed and prevented from having access to my particulars. Old Mutal, I am SO disappointed as I thought I could trust you.
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Old Mutual's replyOfficial
17 Feb 2015, 10:39Hello pampor,
I refer to our telephone conversation of yesterday.
The matter is receiving attention and I will keep you informed of progress.
Kind regards
Nicolette du Toit
Complaints Assessor
I refer to our telephone conversation of yesterday.
The matter is receiving attention and I will keep you informed of progress.
Kind regards
Nicolette du Toit
Complaints Assessor
Old Mutual's reply17 Feb 2015, 10:39
Official
Hello pampor,
I refer to our telephone conversation of yesterday.
The matter is receiving attention and I will keep you informed of progress.
Kind regards
Nicolette du Toit
Complaints Assessor
I refer to our telephone conversation of yesterday.
The matter is receiving attention and I will keep you informed of progress.
Kind regards
Nicolette du Toit
Complaints Assessor