Where is your Humanity- one of your values is dignity....for who ? Senior citizen spent 3 hours at your branch still not assisted.

This is a complain about the service my dad and I got today at Old mutual, Alexandra branch. The time on our ticket at the branch was 13:46(Ticket 60 PFA) we left at 16:47 we spent 3 hours at the branch .

I was accompanying my dad who is a (pensioner) we set at Ntombi's desk. For 5 minutes before she came to assist us. We were under the impression that when your ticket is called the Consultant is ready to assist.

She came to to let us know she will be back then kept on standing up to assist other clients "multi tasking" I guess.

She called the call centre on our behalf, we held for quite sometime. Needless to say we were not excited but we needed help, the amount of deep breaths,uhhhhsss and aaahhs * deep sighs* she made,made us very uncomfortable,while she was scrolling through her phone. We were all feeling the wait but for someone who was assisting us. Those *sighs* were very unnecessary.

This is very dissapointing for someone who has been a client of Old mutual since 1997 , there is much training needed for your staff , empathy and just humanity. We felt like such a burden to Ntombi. We finally got a hold of call centre and we had to wait for an email that will be sent to Ntombi, she asked that we sit in the front by reception so she can assist other clients whilst waiting for the email. We understood and set in reception. What we didnt know is that it would take more than an hour for her to get back to us. She didnt bother to keep us in the loop, we were just sitting there .the systems kept on calling tickets to booths but there was no one there but us. My Dad was tired from the wait, this is how you treat your senior citizens and just human being in general.Really shocked, I wanted us to leave but he didnt want to leave without the help he came for.

An hour later the reception/ admin lady went to ask Ntombi if she forgot about us, she completely forgot. She was laughing as if this was some kind of joke. She hadn't received an email still from Moegammad Hartogh ,the consultant who assisted her( which I dont buy)What a joke, we are extremely dissapointed. Now my dad has to go back tomorrow again, Who knows how long he is going to be waiting tomorrow.