DM
David M
1 reviews | Active since Mar 2011
14 Dec 2024, 07:47
Where is my money
My policy matured on 1 December, I went to the Old Mutual branch on 2 December (Monday) at 9am to arrange the payout. Completed forms & did FICA. Was told the payout would take place within 10 working days. It is now past 10 working days & no payout. I have called the call centre, I received more forms to complete & had to do more FICA. Still no payout. I have had 2 other policies pay out this year & both took less than 5 days. This is very disappointing. Also what happens to the internet earned now.
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Replies (3)
Old Mutual's replyOfficial
14 Dec 2024, 09:31Hi David
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply14 Dec 2024, 09:31
Official
Hi David
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
DM
David M's updateReviewer Update
21 Dec 2024, 09:20The money got paid out short +-R15000 18 days after activation
DM
David M's update21 Dec 2024, 09:20
Reviewer Update
The money got paid out short +-R15000 18 days after activation
Old Mutual's replyOfficial
21 Dec 2024, 10:27Hi David, thank you for making contact. We can assure you that we are following up regarding this matter and our team will be in touch with further feedback.
Old Mutual's reply21 Dec 2024, 10:27
Official
Hi David, thank you for making contact. We can assure you that we are following up regarding this matter and our team will be in touch with further feedback.