Where is my money

I received an email while on holiday telling me that my retirement annuity plan has been finalised for none payment. Firstly why was I not informed about this be it via email or a call. Secondly money has been deducted in the name of Old Mutual amounting to R1200 a month I would be told that the extra amount is a back payment for missed premiums. Thirdly, on the 2nd of September, a lady from your call center called me and told me that the retirement annuity is in order only the Max Invest is not in order. I explained to her that I had stopped a payment with the bank after deductions of R1200 had been made per month by Old Mutual without reasonable explanation. She told me that all my retirement annuity is up to date and only the Max Invest was lagging behind. I told her she can re start the payment for Max Invest and let the retirement annuity continue. That month one payment went. October only one went off again and the other did not. Its is still there. So Old Mutual get your house in order. Especially when it comes to retirement annuities. Any financial organisation worth their weight in gold should have raised alarm and called me and told me about this issue. Explain yourselves