DH
Duncan H
1 reviews | Active since Mar 2022
03 Dec 2024, 15:49
Where are my funds?
I have done a section 14 transfer from an underperforming Old Mutual RA to a more reputable FSP's RA fund. The transfer was done successfully in September 2024 however the new fund is unable to correctly allocate the funds, as Old Mutual has failed to provide the schedule indicating the split of the transferred amounts, despite countless written requests.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
03 Dec 2024, 16:13Good day Duncan,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply03 Dec 2024, 16:13
Official
Good day Duncan,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
DH
Duncan H's updateReviewer Update
05 Dec 2024, 11:42My complaint was successfully resolved.
DH
Duncan H's update05 Dec 2024, 11:42
Reviewer Update
My complaint was successfully resolved.
Old Mutual's replyOfficial
05 Dec 2024, 12:48Hi, we're glad to hear that your complaint has been successfully resolved. Thank you for bringing it to our attention and allowing us the opportunity to address it.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Old Mutual's reply05 Dec 2024, 12:48
Official
Hi, we're glad to hear that your complaint has been successfully resolved. Thank you for bringing it to our attention and allowing us the opportunity to address it.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.