VV
Vuyo V
1 reviews | Active since Feb 2024
06 May 2025, 12:02
What's with Old Mutual and claims?
Did a claim with Old Mutual,we were told the names of the beneficiary were wrong on the system we should do an affidavit,we did that and we were told to wait since there will be a recalculation.fast forward a week later we were asked for a statement and ID and we attached the affidavit as well.A week later they ask for the same things again,we sent them and haven't heard from them ever since.
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Old Mutual's replyOfficial
06 May 2025, 12:18Good day Vuyo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply06 May 2025, 12:18
Official
Good day Vuyo,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management