Whats the point of visiting your branches?

Item: Old Mutual
Rating: 1
Author: Charlotte N

<p>Went to old mutual(greenstone) last month and started an investment policy. The guy who was assisting me is Michael. On the 25th you didn't deduct so I called the call center today to make sure you deduct this month and I'm told I don't have an active policy. So I sat there for almost an hour filling forms for what exactly? If you have lost my forms please do not bother calling me. I'll try Momentum.</p>

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

25 Jul 2016, 10:47

Good day Zazi24

Thank you for the review.

I will investigate the matter and contact you directily to resovle.

Kind regards,

Thaabiet Mintin

Old Mutual's reply25 Jul 2016, 10:47

Official

Good day Zazi24

Thank you for the review.

I will investigate the matter and contact you directily to resovle.

Kind regards,

Thaabiet Mintin

Old Mutual's replyOfficial

28 Jul 2016, 08:34

Dear Zazi24,

I refer to the emails sent. As explained, I will await your response if possible for further investigation on this matter. Thank you for allowing us to investigate matters.

Kind regards

Thabiet Mintin

Old Mutual's reply28 Jul 2016, 08:34

Official

Dear Zazi24,

I refer to the emails sent. As explained, I will await your response if possible for further investigation on this matter. Thank you for allowing us to investigate matters.

Kind regards

Thabiet Mintin

Old Mutual's replyOfficial

14 Sept 2016, 13:18

Dear Zazi24,

I refer to the email sent. As confirmed the cancellation has been processed and a full refund will take place. Thank you for your time and allowing us to rectify matters.

Kind regards

Thabiet Mintin

Old Mutual's reply14 Sept 2016, 13:18

Official

Dear Zazi24,

I refer to the email sent. As confirmed the cancellation has been processed and a full refund will take place. Thank you for your time and allowing us to rectify matters.

Kind regards

Thabiet Mintin