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Nomonde J

1 reviews | Active since Jul 2019

09 Oct 2023, 09:27

What’s so hard in processing my request and sending letter proof…

I feel Old Mutual is delaying my request on purpose. I have been trying to cancel all my policies, I called the call centre line and advised I wanna cancel all policies and get a confirmation letter once all are cancelled the lady I spoke to said I needed to send an email. I sent an email I after waiting again I get an email response to say I need to complete a termination form which wasn’t attached by the way, I called again asking for this document I complete it for all 3policies Old Mutual decided to cancel just only one and leave the other two, why when my email said CANCEL ALL POLICIES and no letter sent to state the policies have been cancelled. I asked for letters that showed these policies are cancelled: I wanna move to greener pastures and Old Mutual is holding me back. I guess the f I were to die we’d have to keep on begging Old Mutual and this is what’s happening. I’ve spent so much money making calls and I’m not getting any joy…. PKEASE CANCEL ALL L POLICIES IN MY NAME AND SEND A LETTER OF PROOF THAT THESE HAVE BEEN CANCELLED I WANT TO WAIVE WAITING PERIOD AT MY EFFICIENT INSURER THAT I CHOSE NOT THIS….

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Replies (3)
Old Mutual
Old Mutual's reply09 Oct 2023, 09:28
Official
Dear Nomonde,

Thank you for your Hellopeter Review

We are sorry to her about the service experienced. We investigate and contact you directly to assist. 
Regards Shannon WentzelOld Mutual Complaints Management
NJ
Nomonde J's update10 Oct 2023, 12:23
Reviewer Update
11:30 yesterday I had an email from COLEEN AANHUIZEN who advised I’ll get the letters stating all policies have been cancelled before close of business yesterday. 25hours later I still don’t have the letters. I guess this shows to prove how one will struggle when making a claim should a death occur.
NJ
Nomonde J's update20 Oct 2023, 09:12
Reviewer Update
I am extremely unhappy with Old Mutual right now. I cancelled my funeral policies and asked for proof that my policies have been cancelled. I received the proof and submitted to my new insurer. The insurer got back to me and said they'll waive waiting periods for everyone excluding myself as the cancellation letter doesn't show that I was covered. I called the call centre and the person I spoke to said I need to send an email to GSE.... to request that on the standard funeral policy they also include my name as this wasn't included because I'm the policyholder. I sent an email which Thembani Ngcobo responded to with a letter that was totally different from the one I initially recieved. I sent him a letter I recieved and said I want the letter similars to this but on the Standard family funeral plan （ 69345SB**********3） it must also show my details as it was showing my daughter's details only. He advised that since I cancelled my policies he doesn't have that information and the letter he sent is the only letter he could provide. My question was doesn't fica law states that documents should be kept for at least 5years so how is it that a relationship that was terminated not even 2weeks ago there's no documents. Old Mutual is making my life difficult and the endless calls are expensive, so if I die today does Old Mutual want the insurer not to pay as I have to have a waiting period after a relationship of 8years with Old Mutual, I’m truly disappointed…