1 reviews | Active since May 2021
What the actual F#<k Old Mutual?
If you are emigrating from South Africa and you have a retirement annuity with Old Mutual you might as well kiss your money goodbye. because that's what it feels like.
I have been trying for MONTHS to find out what my options are with regards to my retirement annuity. I cannot continue the monthly debit orders and I am leaving in two weeks time.
I have emailed. I have emailed again. I have logged into "My portfolio" with no success. I have tried their ABSOLUTELY USELESS "digital platforms". I have called and called and called and called multiple times. Only to be transferred from one incorrect department to another. Eventually after an average of 25 minutes being on hold the call just dies.
So I decide to do my first Hello Peter review and give a 1 star rating in the hope that someone from Old Mutual will see this, but there are numerous 1 star rating for Old Mutual on a daily basis!
*** OLD MUTUAL!?!?
Must I walk into the head office in Sandton with my 12 gauge to get a frikking response ?!?!
Good day Brandon
We received your review of 5 May 2021.
We are sorry to hear that you are unhappy with our service and we understand your frustration. Thank you for bringing this to our attention. This will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can resolve it as soon as possible.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Good day Brandon
We received your review of 5 May 2021.
We are sorry to hear that you are unhappy with our service and we understand your frustration. Thank you for bringing this to our attention. This will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can resolve it as soon as possible.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Good day Brandon
We received your review of 5 May 2021.
We are sorry to hear that you are unhappy with our service and we understand your frustration. Thank you for bringing this to our attention. This will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can resolve it as soon as possible.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Good day Brandon
We received your review of 5 May 2021.
We are sorry to hear that you are unhappy with our service and we understand your frustration. Thank you for bringing this to our attention. This will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can resolve it as soon as possible.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints