What started out as a rather agitated and angry client, became one, where I soon realized that OM does deeply care about customer care

What started out as a rather agitated and angry client, became one, where I soon realized that OM does deeply care about customer care. Once I formalized the complaint, it was completely resolved within 2 days(much to my satisfaction), where there call centre and IT support team tried there best for 5 whole weeks prior.