PB
Phefumlela B
1 reviews | Active since Jun 2020
28 Jan 2026, 14:09
What is the point of the upload function on your website?
What is the point of having the upload support documents function on your website if it's not working? I have trying to upload a supporting document; however, it keeps loading and loading until I get the prompt to log out. I have emailed the Service Department, and no one has gotten back to me yet.
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
28 Jan 2026, 16:06Good day Phefumlela,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply28 Jan 2026, 16:06
Official
Good day Phefumlela,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
PB
Phefumlela B's updateReviewer Update
01 Feb 2026, 11:19Shannon Wentzel from Old Mutual reached out to me and was able to resolve my issue. She also forwarded the evidence I had sent to her of their website glitching to their IT department, and I hope it will be resolved so that other customers don't get to experience what I did. Thank you, Shannon.
PB
Phefumlela B's update01 Feb 2026, 11:19
Reviewer Update
Shannon Wentzel from Old Mutual reached out to me and was able to resolve my issue. She also forwarded the evidence I had sent to her of their website glitching to their IT department, and I hope it will be resolved so that other customers don't get to experience what I did. Thank you, Shannon.
Old Mutual's replyOfficial
01 Feb 2026, 11:42Good day Phefumlela,
Thank you for sharing this feedback. We’re so pleased Shannon was able to assist and get your issue resolved. We also appreciate your flagging the website glitch. Feedback like yours helps us improve and prevent similar experiences for other customers.
Kind regards
Old Mutual Complaints Management
Thank you for sharing this feedback. We’re so pleased Shannon was able to assist and get your issue resolved. We also appreciate your flagging the website glitch. Feedback like yours helps us improve and prevent similar experiences for other customers.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply01 Feb 2026, 11:42
Official
Good day Phefumlela,
Thank you for sharing this feedback. We’re so pleased Shannon was able to assist and get your issue resolved. We also appreciate your flagging the website glitch. Feedback like yours helps us improve and prevent similar experiences for other customers.
Kind regards
Old Mutual Complaints Management
Thank you for sharing this feedback. We’re so pleased Shannon was able to assist and get your issue resolved. We also appreciate your flagging the website glitch. Feedback like yours helps us improve and prevent similar experiences for other customers.
Kind regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
03 Feb 2026, 15:47Good day Phefumlela,
We are pleased to confirm that your request has been completed and resolved today. Thank you once again for sharing your experience with us and for giving us the opportunity to assist you. I’m glad we were able to resolve the issue and support you through the process.
If you feel that your experience has improved based on the assistance provided, we would greatly appreciate it if you considered updating your review to reflect your latest interaction. Feedback like yours helps us understand where to improve and also guides others on what they can expect from our service.
Please don’t hesitate to reach out if you ever need help again — we’re here for you.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply03 Feb 2026, 15:47
Official
Good day Phefumlela,
We are pleased to confirm that your request has been completed and resolved today. Thank you once again for sharing your experience with us and for giving us the opportunity to assist you. I’m glad we were able to resolve the issue and support you through the process.
If you feel that your experience has improved based on the assistance provided, we would greatly appreciate it if you considered updating your review to reflect your latest interaction. Feedback like yours helps us understand where to improve and also guides others on what they can expect from our service.
Please don’t hesitate to reach out if you ever need help again — we’re here for you.
Kind regards,
Old Mutual Complaints Management
PB
Phefumlela B's updateReviewer Update
10 Feb 2026, 12:39The assistance from Shannon was great; however, I would like to know if the issue was fixed by your IT department so that other customers don't experience the same issue.
PB
Phefumlela B's update10 Feb 2026, 12:39
Reviewer Update
The assistance from Shannon was great; however, I would like to know if the issue was fixed by your IT department so that other customers don't experience the same issue.
Old Mutual's replyOfficial
10 Feb 2026, 13:56Good day Phefumlela,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Feb 2026, 13:56
Official
Good day Phefumlela,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management