What is the insurance cover on the loan

Given the situation our country is currently facing. I face the challenges when my salary was decreased I went to the branch in town center Mitchell's Plain to ask if there any measures put in place if you struggle to make a payment. I was told they can only restructure or payment arrangement,but my account not in arrears and I want to know what is the insurance covers that I took out with the loan. I was told I have to wattsapp, I told the consultant that there is no drop down on wattsapp for my query than I was told no one at the branch can assist me I must go to the branch where I app****