What is the hold up? No transparency. ******!!

My dad passed away over 2 years ago. Later 2014 my mom finally decided to sort out the insurance policies including Old Mutual.<br> My mom has had to go to the Vereeniging branch countless times to submit the same documents because they apparently had issues with the quality of the copies that were sent through previously. I was given the assurance early December 2015 that the matter would be resolved a.s.a.p as my mom was at that stage sitting in the Vereeniging branch AGAIN filling out forms and submitting letters. Today is the 1st of March 2016 and we haven't had any feedback from Old Mutual with regards to my mom's policy claims.<br> Can someone, anybody please tell us when my mom's money would be paid out? We're going on 2 years. <br> If this is how you do business I'll take my business elsewhere. I can't deal with a bunch of ******.