What is going on at Old Mutual

Very poor service from Old Mutual. I have a claim on a policy that must be paid out. All documents was handed in about 21 June, and yet no progress on payment. When we enquire we are told that the issue is being handled and lately that it has been escalated and yet, no progress. The latest is that they want a document that has been handed in with all the rest.

Another example of a big company doing what they please and not living up to the image that they portray? I hope not, but I will certainly think twice before I do business with Old Mutual again.