What customer care? There is none.

On 25 October I sent a complaint to their customer service e-mail address, querying the status of my payout (plus requesting a statement of account). Two days later I received a reply from customer care stating that they have referred my request to the relevant department and that it can take up to 9 working days for a response. Sixteen (16) work days later and still no response. They don't even communicate properly with the broker that I appointed. It's been since early Sept that we've been battling to get some movement or proper response from Old Mutual, not to mention getting the payout of funds. NOT GOOD AT ALL.