What an experience

So, I get an SMS from OM on the 7th of April asking me to call them and a reference number. I call only to hold on for an eternity and to be told by their IVR that I have called at a busy time. I try several other times but today I get through.<br> <br> I input ID and wait, the agent comes on the phone and says can she have all my details to confirm them, I ask her to please take the reference number and check what this is about, needless to say she cant help me, but wait for it, she will transfer me.<br> <br> After being put back in the queue, calls then dropped agents not wanting to help and having inputted my ID number 4 times into their IVR and repeated my details 4 times to various agents I am told that they don't need anything from me!!<br> <br> Rude agents, zero service and why must I keep putting in my ID number if it does not do anything. And then they wonder why I am taking my investment of a couple of million and moving it!