1 reviews | Active since May 2016
What a terrible expirience -Terrible customer tratment
<div> My name is Siyabonga Mhlongo - i.d. number *****Policy number - *****. on the 2nd of July after an extensive call with an agent i updated my current life cover on my Greenlight policy . i sent the approved quote to Oldmutual service to confirm that my policy should be updated. a month later and a number of phone calls later I have been on the line to the customer care for almost 2 hours today to try and sort it out as this is still not done after an hour and i still have heard no communication from Old mutual regarding this - this is really disappointing as this shows you guys do not care and when I call this person says that person was suppose to do this and the other which was not done </div>
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Should you require any further assistance, pleased do not hesitate to contact us ***.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Should you require any further assistance, pleased do not hesitate to contact us ***.
Siyabonga Mhlongo
Contact details:
***
Additional information: ID number:
Reference number:
--CCC***0--
Where it happened:
Online Siyabonga M Written: Aug 2, 2019 | 10:28 AM My name is Siyabonga Mhlongo - i.d. number ********** 983086 Policy number - ********** 9. on the 2nd of July after an extensive call with an agent i updated my current life cover on my Greenlight policy . i sent the approved quote to Oldmutual service to confirm that my policy should be updated. a month later and a number of phone calls later I have been on the line to the customer care for almost 2 hours today to try and sort it out as this is still not done after an hour and i still have heard no communication from Old mutual regarding this - this is really disappointing as this shows you guys do not care and when I call this person says that person was supposed to do this and the other which was not done
Siyabonga Mhlongo
Contact details:
***
Additional information: ID number:
Reference number:
--CCC***0--
Where it happened:
Online Siyabonga M Written: Aug 2, 2019 | 10:28 AM My name is Siyabonga Mhlongo - i.d. number ********** 983086 Policy number - ********** 9. on the 2nd of July after an extensive call with an agent i updated my current life cover on my Greenlight policy . i sent the approved quote to Oldmutual service to confirm that my policy should be updated. a month later and a number of phone calls later I have been on the line to the customer care for almost 2 hours today to try and sort it out as this is still not done after an hour and i still have heard no communication from Old mutual regarding this - this is really disappointing as this shows you guys do not care and when I call this person says that person was supposed to do this and the other which was not done