WHAT A PAINFUL EXPERIENCE

My 15 yr old daughter sadly passed away on 13 Aug 2015.I submitted my claim on Monday 17/08/15 at Old Mutual Somerset West.On Tues morning (18/08/15) I was called by head office to provide proof that she was my biological child(this on its own was a shock to me as I had app**** for the funeral cover in 2012 and explained that as an unmarried man[then], my children are on their mothers surname.The advisor at the time even said its not important as I could cover any family member I wished to). As shocked as I was by this delaying tactic, I submitted the proof same day on Tuesday at the Brackenfell to speed up the process as the funeral was scheduled for 22/08/15.By Thursday there was still no payment, the call centre came up with a lame excuse of someone being on sick leave. By now I was panicking, but to my surprise your competition SANLAM whom i submitted a claim to only on Wednesday came through and I was able to pay the undertaker.I had to take out money from my bond account to pay out the rest of the funeral expeses as by Saturday 22nd (day of the funeral) there was still nothing from Old Mutual.WHAT A PAINFUL EXPERIENCE....ADDING SALT TO MY WOUNDS WHEN I WAS AT MY LOWEST POINT.