What a disgrace to deal with old mutual

So once again I need to go against my nature in going to social media and hurting any business, but unfortunately Old Mutual has left me no choice.

My father had a life policy that is meant to pay out to cover my grandmothers accommodation in the old age home. So currently we are 5 months down the line from date of death and R20 000 down the line. We only received the executor letter in December and immediately submitted the documents to your claims department on 22 December. FNB who deals with the estate followed up several times. We got feedback the first time on 14 January after going to your complaints department saying the assessors are busy with it.

Its a MONTH later!!! Not us or FNB has been able to speak to anyone in old mutual since the phones just don't get answered. For a MONTH!!!! No emails gets answered. Not from claims or from the complaints department. Only auto responders.

I will share this message far and wide and advise any of my friends to cancel their policies with old mutual.

You are a disgrace of a service provider!!!!!

So perhaps getting shamed on social media will make you respond. Policy Number ***1