WHAT A BAD CUSTOMER SERVICE WE RECEIVED...

What a bad customer service received from Old Mutual Protea Glen Mall representative by the name SIMON...! This guy he's unprofessional and very *********** to his duties as a financial advisor and very arrogant to clients. I walked in with my father at at the branch to get help regarding my father's investment policy. My father explained to SIMON that he had a claim of a certain amount of withdrawal on his investment /wealth account, Simon told my father that he had no such on the account, until he confirms with someone from old mutual headoffice that my father claimed for withdrawal. Simon wanted to tell my father that his account is only for monthly payouts and he cannot claim for more than what he receives monthly from Old Mutual... Old Mutual must teach they're staff everything in detail because I guess some of the staff a misleading the clients with wrong information. And we were advised that once you claim for payouts on your account it only takes a week, but it's been a month now we struggling with Old Mutual...