BM
Brett M

1 reviews | Active since Aug 2015

22 Aug 2016, 15:29

Website login is broken

<p> I need info from my profile and I cannot get into the site.</p>

0
Replies (4)
Old Mutual
Old Mutual's reply22 Aug 2016, 15:49
Official

Dear BrettGMowat

We are sorry to hear of your experience on the site and I will have someone contact you in the morning.

Kind regards

Belinda Hunt

Best regards,

Old Mutual
Old Mutual's reply23 Aug 2016, 14:23
Official

Dear BrettGMowat

I have received confirmation that you were contacted and the matter resolved.

Kind regards

Belinda Hunt

Best regards,

BM
Brett M's update23 Aug 2016, 16:18
Reviewer Update

Dear Belinda,

Thank you for the quick response and assistance. It turns out it is the browser which is the problem. Would your IT staff be able to put up a warning on the site that your website is "most compatible with Internet Explorer and might encounter login problems with browsers such as Chrome or Firefox". This could help reduce people's frustration?

Regards

Brett

Old Mutual
Old Mutual's reply24 Aug 2016, 07:39
Official

Dear Brett

I have sent your comment to our IT department. Thank you for your suggestion.

Kind regards

Belinda Hunt

Best regards,