Website Hanging for months...if you want to switch funds!!!

I have been trying for months now to switch funds on the secured services tab they provide on their website...it just keeps hanging on the halfway point...and i have emailed them a complaint...their reponse...we will put you through to Customer Service they will help you to complete forms...the POINT is not to complete them...seeing they are providing the option on their website to do thus seamlessly...BUT ITS NOT WORKING...JUST HANGING!!!...Can someone pls phone me to resolve???