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Hello Peter's rating starts wit an one out of five, I would have given Old Mutual a ZERO.

Many e-mails go unanswered.

The only job they do well is to shield the dilemma from management.

How do we as customers reach management, to advise them of the shocking service?

There must be hundreds of people at Old Mutual who just do not do their jobs.

Senior Management to whom I got referred to, ignore my correspondence. Apparently they think the problem would go away by not replying to correspondence.

The issue is very simple, there is NO QC of processes.