Way below service :(

This company deserves a half or a zero star rating - Last month (March) they debited my life cover twice, I raised the issue with them and I was told this month(April) they wont debit anything for that cover. BUT, They actually debited for my life cover again - to make matters worst they debited me twice for my Retirement Annuity this month(April). Unless if this is because of the VAT increase its bad service. So I decided to call them, I've been on the phone for 3 hours today - and yesterday I stayed on the phone for 4 hours. no one is picking up ---- Sign up with them at you own risk.