G
Graham
1 reviews | Active since Dec 2025
22 Jan 2026, 11:35
Wasting Time
After phoning the call centre and waiting 22 minutes for it to be answered and listening to how want to make contact easier, I was passed on to 4 different people and then the call got cut after 35 minutes with no answers I was trying to get them to correct an Income instruction which they had captured incorrectly
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Old Mutual's replyOfficial
22 Jan 2026, 14:15Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 Jan 2026, 14:15
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management