Wasting my time & airtime!!

<p>I recently went to Old Mutual Finance branch(3rd May 2017) in Kenilworth to surrender 2 old lapsed policies as well as take up 2 new policies. I was assisted by Foshwana, who surrenended my policies and opened a Money Account for the amount. I had all the necessary documents and it was captured. I was told the it would take 5 - 7 business days for the payment to be made.</p> <p> </p> <p>On Friday (5th May 2017), I received an sms advising me firstly, Ms Foshwane, which is incorrect and that my FICA documents were non compliant. I immedietley contacted the customer service centre to find out what had happened. The consultant Samantha and I, came to the conclusion that my name was captured as Clarke and that the consultant entered his surname. I understand that sometimes mistakes happen, which we were trying to rectify after about a 20 minute phone call. She advised me that she will update the details and send it back to the FICA department. </p> <p> </p> <p>Thinking everything was sorted, I thought, maybe I should call again to confirm that everything is sorted. Nothing was done, nothing was sorted!!! </p> <p> </p> <p>Bongi assisted me, after being placed on hold forever and quite a few times. </p> <p> </p> <p>I am seriously disappointmented that such a reputable and well know business such as Old Mutual would put their clients through this lack of professionalism and consistency.</p> <p> </p> <p>I would like this to be sorted as soon as possible.</p> <p> </p> <p>My reference number that was only given to me today is MMAS ********** .</p> <p> </p> <p>Regards,</p> <p>Chandre</p> <p> </p> <p> </p>