waiting periid for policy surrender

I went into a old mutual branch to cancel my policyon the 2nd of Feb. The next day I was told by sms that they will be waiting for my debit order to clear so that it can be included in my payout. I then called after the 10 day period to find out what is happening. Then they told me I will have the funds by monday. On friday morning I get a email requesting all the documents I provided at the branch and to sign a document then fax it to them. And this process will take 7- 10 working days. Now why did I go to a branch and give them all those documents and request them to cancel the policy if 12 days later im going to be asked the same thing. Then the worst is the waiting period for second time around. Like why should I wait soooo long for my money.