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KJ
Kaylyn J

1 reviews | Active since Dec 2017

03 Jan 2023, 20:42

Waiting on a payout

Guys I'm still waiting for my payout. Do I have to wait for another month again?

0
Replies (21)
Old Mutual
Old Mutual's reply03 Jan 2023, 20:44
Official
Good day Kaylyn Julies

We received your review on the 3 January 2023
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information

Regards
Bilqees Carelse
Old Mutual Complaints Management
KJ
Kaylyn J's update04 Jan 2023, 00:35
Reviewer Update
Thank you for acknowledging my enquiry so quickly
Old Mutual
Old Mutual's reply05 Jan 2023, 06:35
Official
  Good day   Kaylyn Julies

Kindly note we are attending to this matter and will provide feedback via email

Regards
Old Mutual Complaints Management 
KJ
Kaylyn J's update05 Jan 2023, 08:21
Reviewer Update
Thank you
Old Mutual
Old Mutual's reply05 Jan 2023, 09:13
Official
 Good day   Kaylyn Julies

Kindly note, we have emailed you kindly respond to our email with the completed documentation.

Regards
Old Mutual Complaints Management 

KJ
Kaylyn J's update05 Jan 2023, 22:28
Reviewer Update
I don't understand I went to the Bellville branch to complete this. So I went for nothing?
KJ
Kaylyn J's update05 Jan 2023, 22:29
Reviewer Update
They submitted everything for me
KJ
Kaylyn J's update05 Jan 2023, 22:34
Reviewer Update
I even did the request on the app

Old Mutual
Old Mutual's reply06 Jan 2023, 07:21
Official
 Good day   Kaylyn Julies

Kindly note, we have emailed you kindly respond to our email with the completed documentation.
Please respond to our email as a reply with the completed documents

Regards
Old Mutual Complaints Management 
KJ
Kaylyn J's update09 Jan 2023, 20:04
Reviewer Update
I think this is very unfair to a customer that has to ran during their lunch time to a branch to do a payout which went over my lunch with was unpaid by the way. Gave all the information that was needed 10 working days before Christmas 2 weeks after Christmas and still haven't received my payment. Bare in mind I took the sum out for emergency which is for schooling now I have to damn borrow again this is the same **** that happened before the 1st mistake I made was requesting the payout in the old mutual app and it was told to be next time if you want to get a payout rather go into the branch it's much easier and quicker. Just to be asked again to fill in documents 😡 where you goes think a person has the time for all of this? This is the second occasion that occurred you guys are chasing the current customers away with your ****py creating more customer effort. You'll end up losing all your customers, you can definitely mark me off your customer list I will be cancelling this ****py service
Old Mutual
Old Mutual's reply10 Jan 2023, 06:00
Official
 Good day Kaylyn Julies

We sincerely apologize for your service experience. 
Kindly note, we have emailed you the required documents to proceed with this request.
Please respond to our email as a reply with the completed documents to further attend to this matter.
 

Regards
Old Mutual Complaints Management 
KJ
Kaylyn J's update17 Jan 2023, 21:11
Reviewer Update
I sent the documents required
Old Mutual
Old Mutual's reply18 Jan 2023, 06:15
Official
  Good day Kaylyn Julies

Thank you for the update.
We will follow up on your documents and provide an update

Regards
Old Mutual Complaints Management 
KJ
Kaylyn J's update18 Jan 2023, 08:13
Reviewer Update
Thank you
Old Mutual
Old Mutual's reply18 Jan 2023, 10:34
Official
 Good day Kaylyn Julies

Thank you for the update.

Regards
Old Mutual Complaints Management 
 
KJ
Kaylyn J's update19 Jan 2023, 08:21
Reviewer Update
Pleasure. So when will the payout be?
Old Mutual
Old Mutual's reply19 Jan 2023, 13:22
Official
Good day Miss Julies,

Refer to our email sent yesterday 
Our Compliance Department will not accept this form as it was not fully completed.

Please answer all the questions yes or no on page 3 of the form under the tax residency section.

 | Kind regards 
 Old Mutual Complaints Management 
KJ
Kaylyn J's update20 Jan 2023, 12:50
Reviewer Update
Hi there I sent it again I hope this time it's right. If not can someone please call me to explain

Old Mutual
Old Mutual's reply20 Jan 2023, 13:39
Official
  Good day Kaylyn Julies

Thank you for the update.
We will follow up on your documents and provide an update

Regards
Old Mutual Complaints Management 
KJ
Kaylyn J's update20 Jan 2023, 14:27
Reviewer Update
Thank you
Old Mutual
Old Mutual's reply26 Jan 2023, 14:38
Official
Dear Kaylyn J 

We have been informed that this matter has been finalized.

Regards
Old Mutual Complaints Management