LM
Lufuno M
1 reviews | Active since Jul 2025
17 Jul 2025, 22:53
Waiting for signed ROT for almost a month now
I have opened RA with old mutual, my fund needs to be transferred from my previous employer but they are not sending back my signed ROT. Last saturday they said its sent but there is nothing received, its almost a month now waiting for my signed ROT.
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Old Mutual's replyOfficial
18 Jul 2025, 08:23Good day Lufuno,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Jul 2025, 08:23
Official
Good day Lufuno,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management