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pilly P
1 reviews | Active since Oct 2016
28 Nov 2018, 08:51
Waiting for my own money for more than a week. No one is communicating on what is happening with my OWN MONEY
Good day World
Please know that before you start saving or investing your money with Old Mutual you don't benefit AT ALL(you don't gain interest) Instead, you pay Old Mutual to keep your money. They charge you to keep your money. And when you cancel the claim, they take more than a week as I have been waiting for my own money for more than a week. With no communication from this useless company. Let's hope that Old Mutual is not waiting for Month-end to deduct my money because should they deduct my money after cancellation, I will surely open a case of *****. Trust Old Mutual for the poor communication and useless excuses that you have to listen to on a daily basis be it via email or when you call. Free advice.
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
28 Nov 2018, 10:18Thank you for lodging your concern on our Hello Peter webpage. Our records reflect that the cancellation was processed yesterday and the policy is currently in pricing. The cancellation of the policy takes about 5-15 working days to finalise and I'm pleased to confirm that you should receive the funds within the agreed processing time.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply28 Nov 2018, 10:18
Official
Thank you for lodging your concern on our Hello Peter webpage. Our records reflect that the cancellation was processed yesterday and the policy is currently in pricing. The cancellation of the policy takes about 5-15 working days to finalise and I'm pleased to confirm that you should receive the funds within the agreed processing time.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
pP
pilly P's updateReviewer Update
28 Nov 2018, 10:24I canceled my policy on Tuesday last week. If you want proof I can email it to you. It's not my business that you have lazy employees. It cannot take a week and confirm to have received my cancellation last week and you still have a gut to say it was ONLY canceled yesterday. Whose fault is that because it is clearly not mine? You better make sure that you don't go and deduct my money from my account because I will do the same thing that was done to people like Old Mutual.
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pilly P's update28 Nov 2018, 10:24
Reviewer Update
I canceled my policy on Tuesday last week. If you want proof I can email it to you. It's not my business that you have lazy employees. It cannot take a week and confirm to have received my cancellation last week and you still have a gut to say it was ONLY canceled yesterday. Whose fault is that because it is clearly not mine? You better make sure that you don't go and deduct my money from my account because I will do the same thing that was done to people like Old Mutual.
Old Mutual's replyOfficial
28 Nov 2018, 11:51Thank you for responding. Our service level agreement is between 5-15 working days to cancel and ensure the funds reflect in our customer's bank account. Your request was processed within the agreed time line. I do however understand that you expected to receive it sooner.
Old Mutual's reply28 Nov 2018, 11:51
Official
Thank you for responding. Our service level agreement is between 5-15 working days to cancel and ensure the funds reflect in our customer's bank account. Your request was processed within the agreed time line. I do however understand that you expected to receive it sooner.
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pilly P's updateReviewer Update
28 Nov 2018, 11:53Keep on avoiding the fact that You are not allowed to go near my Bank Account. I don't care about your whole story all i want is my money that is just it
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pilly P's update28 Nov 2018, 11:53
Reviewer Update
Keep on avoiding the fact that You are not allowed to go near my Bank Account. I don't care about your whole story all i want is my money that is just it
Old Mutual's replyOfficial
28 Nov 2018, 14:14If you experience a deduction on 01 November 2018, you are welcome to contact me directly and I will ensure the premium is refunded to you once it is cleared. Alternatively you may stop the debit via your bank and forward your bank statement so that we may refund you any costs incurred as a result of the stop payment.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply28 Nov 2018, 14:14
Official
If you experience a deduction on 01 November 2018, you are welcome to contact me directly and I will ensure the premium is refunded to you once it is cleared. Alternatively you may stop the debit via your bank and forward your bank statement so that we may refund you any costs incurred as a result of the stop payment.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
pP
pilly P's updateReviewer Update
28 Nov 2018, 14:19I am not going to waste time going back and forth or running around like a headless chicken. It is your responsibility to do your work. The rest I don't really care about. Should you commit ***** by deducting my money for nothing, you will deal with me I promise you. I am tired of Old Mutual's poor service. It is high time that your company pulls up their sox.
pP
pilly P's update28 Nov 2018, 14:19
Reviewer Update
I am not going to waste time going back and forth or running around like a headless chicken. It is your responsibility to do your work. The rest I don't really care about. Should you commit ***** by deducting my money for nothing, you will deal with me I promise you. I am tired of Old Mutual's poor service. It is high time that your company pulls up their sox.