SN
Sibongile N
1 reviews | Active since Oct 2017
17 Nov 2021, 15:18
waited for long on the call
I called the call center number and held for quite some time, then the call was answered but no response for over a minute. This is my time and airtime, I expect to be serviced with excellence as off the day I was signed over....It is frustrating really guys, your service sucks
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Sibongile N's updateReviewer Update
19 Nov 2021, 10:34This is really frustrating, I just spoke to one of the consultants now who tells me the forms I sent on Wednesday are not received. I sent the docs to service@oldmutual email address and the person I spoke to said this will be treated with less days as wrong email was noted on my details and that I can sent all forms at the email, now I'm told I need to send doc to a different email, and I told other policies are to lapse???????????????????????????no one spoke of that when I called, the whole entire week I'm not getting assistance and service! Old Mutual is disappointing, maybe I should cancel all my policies and look for other company that will listen!
SN
Sibongile N's update19 Nov 2021, 10:34
Reviewer Update
This is really frustrating, I just spoke to one of the consultants now who tells me the forms I sent on Wednesday are not received. I sent the docs to service@oldmutual email address and the person I spoke to said this will be treated with less days as wrong email was noted on my details and that I can sent all forms at the email, now I'm told I need to send doc to a different email, and I told other policies are to lapse???????????????????????????no one spoke of that when I called, the whole entire week I'm not getting assistance and service! Old Mutual is disappointing, maybe I should cancel all my policies and look for other company that will listen!