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Zikhona N
1 reviews | Active since Oct 2020
23 Oct 2020, 09:52
VERY VERY VERY BAD SERVICE IN THE WHOLE WORLD
My father passed on in July 2020. To date I am still waiting for his funeral cover money.
No-one ever picks up my calls in their offices.
the only way to communicate with them is through Facebook which is useless most of the time because they send you repetitive messages. yet I think if everyone that works at OLD mutual could work via Facebook their service wouldn't be this poor clearly Facebook is nice to work in than their current system
after giving them an estate late account 3 October 2020 still no claim outcome still no money. I will most definitely cancel my policy with them because clearly when I die same nonsense is going to happen.
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Zikhona N's updateReviewer Update
24 Oct 2020, 11:54Overall OLD MUTUAL has a bad service.
I would like to thank Sesi Ngidi for attending to my complaint and making sure that my claim outcome was reported to me. I feel that Sesi should be handling claims because she knows how to treat matters with urgency. I would also like to thank Ronel on Facebook for constantly giving Sesi my messages.
Old mutual its best that you contact your customers to change their beneficiaries instead of not paying out funeral covers because the initial beneficiaries have died. This should have been avoided had you called my father after my mom passed on to tell him to change to someone else,. I also need to change my beneficiary and I will not cancel my policy for now. Please send me the form ***
I would like to thank Sesi Ngidi for attending to my complaint and making sure that my claim outcome was reported to me. I feel that Sesi should be handling claims because she knows how to treat matters with urgency. I would also like to thank Ronel on Facebook for constantly giving Sesi my messages.
Old mutual its best that you contact your customers to change their beneficiaries instead of not paying out funeral covers because the initial beneficiaries have died. This should have been avoided had you called my father after my mom passed on to tell him to change to someone else,. I also need to change my beneficiary and I will not cancel my policy for now. Please send me the form ***
ZN
Zikhona N's update24 Oct 2020, 11:54
Reviewer Update
Overall OLD MUTUAL has a bad service.
I would like to thank Sesi Ngidi for attending to my complaint and making sure that my claim outcome was reported to me. I feel that Sesi should be handling claims because she knows how to treat matters with urgency. I would also like to thank Ronel on Facebook for constantly giving Sesi my messages.
Old mutual its best that you contact your customers to change their beneficiaries instead of not paying out funeral covers because the initial beneficiaries have died. This should have been avoided had you called my father after my mom passed on to tell him to change to someone else,. I also need to change my beneficiary and I will not cancel my policy for now. Please send me the form ***
I would like to thank Sesi Ngidi for attending to my complaint and making sure that my claim outcome was reported to me. I feel that Sesi should be handling claims because she knows how to treat matters with urgency. I would also like to thank Ronel on Facebook for constantly giving Sesi my messages.
Old mutual its best that you contact your customers to change their beneficiaries instead of not paying out funeral covers because the initial beneficiaries have died. This should have been avoided had you called my father after my mom passed on to tell him to change to someone else,. I also need to change my beneficiary and I will not cancel my policy for now. Please send me the form ***