PB
Paul B
1 reviews | Active since Jan 2018
25 May 2026, 09:03
VERY VERY VERY Annoyed and unhappy Customer.
Nver invest with Old Mutual Unit Trusts, because, when you need to withdraw your money they give you a run around , with a risnse, then a repeat, then the same again. I have been trying now to get about R3000 worth of unit trusts paid out to my account for over a year now. They send me a form saying your disinvestment is done. Then nothing. Its been a week and half now. Log Back in to the secure web site and details are missing again. WHAT!!! You must be joking Old Mutual. I am sorry I decided to go with you for Forty Years. WOW.
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Replies (3)
Old Mutual's replyOfficial
25 May 2026, 09:52Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply25 May 2026, 09:52
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
PB
Paul B's updateReviewer Update
26 May 2026, 13:45For the 1st time I get a written reply from Old Mutual. (Have you completed this form? WHAT now you ask me to fill in a form after HOURS, DAYS, WEEKS and MONTHS on your WEBSITE. ) I have just received a Payment Notification which means (I hope) that another 3 days have to go before I know that Old Mutual is true to their word. The first Disinvestment confirmation I received is now more than a week old. You are supposed to be the Leading Investment and Assurance Company in the country. But you can't get this small thing done. I got my Assurance policy paid out but the Unit Trust which was connected has been an absolute nightmare. It has been more than a year of backwards and forwards. Its crazy.
PB
Paul B's update26 May 2026, 13:45
Reviewer Update
For the 1st time I get a written reply from Old Mutual. (Have you completed this form? WHAT now you ask me to fill in a form after HOURS, DAYS, WEEKS and MONTHS on your WEBSITE. ) I have just received a Payment Notification which means (I hope) that another 3 days have to go before I know that Old Mutual is true to their word. The first Disinvestment confirmation I received is now more than a week old. You are supposed to be the Leading Investment and Assurance Company in the country. But you can't get this small thing done. I got my Assurance policy paid out but the Unit Trust which was connected has been an absolute nightmare. It has been more than a year of backwards and forwards. Its crazy.
Old Mutual's replyOfficial
26 May 2026, 14:01Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply26 May 2026, 14:01
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management