VERY VERY DISAPPOINTED AND ANGRY

so i took out a 2 in one investment with old mutual telephonically February last year , i called in after the first 6 months to check how much i have in my short pocket , funny thing is each and every time i called i gave the consultant my ID Number.

last month on the 15th of April 2018 i submitted a form with all supporting documents and no one i mean no one noticed that actually my ID Number has been wrongly captured on their system , i got an email telling me that my money will be in my account within 3-5 days. 5 days later i called to find out what is going on since the money is not in my account and the consultant that was helping me only found out then which was the 25th of April to my surprise no one ever saw that , i had to call in and ask how stupid can that be ?

i then called again on 5 days later to my surprise nothing has been done to resolve my issue .

today i called and that was the only time my complaint was submitted to the complains department after following with them 10 days ago , funny part is that the stupid call center agents keep on telling me that the manager will call me but they dont , they never miss a date in collecting money from my account on the 25th of every month and i have never ever missed a payment but then getting what i am entitled has to be a mission.

i am very disappointed with old mutual , people trusts you with their money and today this is the thanks you give to them ?this is how you treat them with their own money ? how convenient that every time i have to call them to remind them to do their jobs ?

well i am going to cancel the policy with immediate effect and i want all my funds in my account by end of business 02.05.2018.

this is how you ***** peoples money while they do not realize that actually their profiles have been wrongfully captured by your illiterate agents.

VERY DISAPPOINTED IN THE LEVEL OF SERVICE I HAVE RECEIVED FROM EVERY STAFF AT OLD MUTUAL !!!!!