Very very bad experience ever with Old Mutual financial services SA

Good day,I have a problem with Old Mutual regarding my funeral policy.I took the policy from 2009,comprehensive.

About 7_8 years ago I went to Pretoria branch to update my policy by adding other dependants,birth certificates submitted.After few months when I went to check status,the dependants info never updated.

To cut story short,I ended up writing emails to Old Mutual Complaints management last year 06August 2020,***.They advised me to sent the dependants certificates again.I went again on the 19th January2021 to check status,only to find that one dependant was added,again I submitted the remaining three birth certificates.They notified me via SMS that my request has been finalised.

I hoped everything was updated,but until I discovered last week that nothing has changed.I submitted certificates again,and also received SMS stating that the request has been finalised.

To my surprise again I visited the branch in Centurion,the policy was never updated.I have been paying the premium for comprehensive funeral policy but my children are not covered.I lost hope.

This my bad experience ever in my life and I will never encourage anyone to take any of the Old Mutual financial products.

I have been paying for the past 10 years,but this is the price I get.As a last resort before I cancel the policy,your intervention will be much appreciated.

Regards Ramoroka NJ.