JC
Johannes C
1 reviews | Active since Apr 2023
04 Feb 2025, 14:53
Very Very bad
Good day, I took a funeral cover policy on June 2022 which covers my family, when talking about family I'm referring to spouse and my children. Today I got a call from some funeral policy I can't mention telling me that if I want a policy I won't wait for a waiting period, I send them my documents when, when they return to me I'm told that my children are not covered, I then called old mutual and they did confirm that my children are not covered I need to add them and wait for 6 months period before they can be covered, from 2022 I thought my children are covered, this is bad very bad
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
04 Feb 2025, 15:28Good day Johannes,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply04 Feb 2025, 15:28
Official
Good day Johannes,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
JC
Johannes C's updateReviewer Update
07 Feb 2025, 12:48Good day, would like to thank Mr Legwai Masha for coming through to me, my query was solved because of him, please keep on helping others when they are in similar situations 😊, thank you Sir
JC
Johannes C's update07 Feb 2025, 12:48
Reviewer Update
Good day, would like to thank Mr Legwai Masha for coming through to me, my query was solved because of him, please keep on helping others when they are in similar situations 😊, thank you Sir
Old Mutual's replyOfficial
07 Feb 2025, 12:55Hello Johannes, thank you so much for the great feedback.
We're thrilled to hear that you're satisfied with our service. Your support means a lot to us and motivates us to keep improving.
Regards
Old Mutual Complaints Management
We're thrilled to hear that you're satisfied with our service. Your support means a lot to us and motivates us to keep improving.
Regards
Old Mutual Complaints Management
Old Mutual's reply07 Feb 2025, 12:55
Official
Hello Johannes, thank you so much for the great feedback.
We're thrilled to hear that you're satisfied with our service. Your support means a lot to us and motivates us to keep improving.
Regards
Old Mutual Complaints Management
We're thrilled to hear that you're satisfied with our service. Your support means a lot to us and motivates us to keep improving.
Regards
Old Mutual Complaints Management