VERY UPSET!!

On 22/09/15 i went to Wynberg branch to cancel my educational policy. The consultant advised that i email my proof of address to the head office as the proof of address i had was out dated. i emailed the proof to [Email Removed] On 26/09/15 my Naedo Debit order went off for my Old Mutual policy. I then contacted Old mutual on monday 28/09/15 and was advised that the policy was never cancelled. She advised that she will escalate my enquiry t the supervisor and i should receive a call within 48 hours. today i called again as i am still awaiting the call from the supervisor, so when i called they put me on hold for almost 10minutes. i am so utterly disgusted with the service i got from this company. I WILL NEVER TAKE OUT A POLICY WITH OLD MUTUAL AGAIN!