Very unsatisfactory service from old mutual

Worst company to deal with, quick to sell products and deduct money from your account for the products they sold bit when it comes to getting them to pay a claim they are full of excuses and it's always with the assessors, almost 2 months now that we are waiting for our claims to be approved and we can never get hold of our adviser on a telephone call and she only answers emails 3days later and stating she understands our frustration and its unacceptable how long it is taking but nothing gets done , we just get told it's with the assessors, come on really now how long do you want to sit on a claim ? Is old mutual doing this on purpose so we skip a month of payments so they can use that against us? This is not ethical business practice, we chose a big name brand to provide us insurance in the hopes of receiving excellent customer services when and if we needed it and I can honestly say this is the worst service I received from any company I ever dealt with