Very unpleased with the service I am currently receiving

I am fairly disappointed with the service I have received from this company. I am currently having a long term savings account with the company, that I saw to be much of a burden to me and I requested an account close on the 15th September. I was then told that I am fighting by the consultant Zanele Nhlapho when I asked about the process of closeting the account. I sent an email on the 30th October 2019 on 6 November I proceeded to ask how far she was again and she then told me they won’t debt anything for November. This morning I woke up to a debt order amount of 1500 that was said it won’t be debted. So how does this work I am very ****ed. This company’s people don’t know what they are doing they done want to work and they tell me that I am fighting when I need help. What kind of training is given to your staff? This questions a lot about the quality and ********** activities this company could be doing taking my money after they said they won’t.