SM
Siphokazi M
1 reviews | Active since May 2022
30 Aug 2025, 09:26
Very Unpleasant Experience
I have been trying to withdraw a tax-free savings policy balance and have been sent from pillar to post. It's been 9 days and all I asked for was the balance, assistance with bank account to which I want to withdraw to and forms. I am not even sure they have a turnaround time to attend to queries. Does anyone know who I can email to get some assistance?
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Old Mutual's replyOfficial
30 Aug 2025, 10:32Good day Siphokazi M,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
Old Mutual's reply30 Aug 2025, 10:32
Official
Good day Siphokazi M,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management