SB
Sherona B
1 reviews | Active since Jul 2019
01 Mar 2021, 11:46
Very unhappy
Good day,
I requested a cash withdrawal on my policies on the 18/02/2021, submitted all relevant documentation and still no response.
I have tried on numerous occasions thereafter to get through to the customer service centres. Tried all numbers but never get through to an agent to let me know what's the delay on this.
I have wasted a lot of airtime. The whatsapp portal is also of know assistance regarding the progress of my claim.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
01 Mar 2021, 11:48Dear Sherona B
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
Old Mutual's reply01 Mar 2021, 11:48
Official
Dear Sherona B
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
SB
Sherona B's updateReviewer Update
01 Mar 2021, 17:16Still waiting for feedback.
SB
Sherona B's update01 Mar 2021, 17:16
Reviewer Update
Still waiting for feedback.