NM
Ndodomzi M
1 reviews | Active since Apr 2018
09 Jan 2020, 11:30
Very unhappy customer
I have made a retirement benefit claim on my retirement investment (Super Fund) in May 2016 and up to now I have not received my money. I have contacted Old Mutual customer service numerous times but I keep holding on the line for very long and with no assistance. I am still waiting for my money even now. Never again I am associated with Old Mutual or buy any products from this company.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
09 Jan 2020, 12:47Dear Ndodomzi
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply09 Jan 2020, 12:47
Official
Dear Ndodomzi
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
NM
Ndodomzi M's updateReviewer Update
10 Jan 2020, 15:09Dear Coleen,
Thank you for your response. However, I still do not understand why Old Mutual have not paid my claim for my retirement Fund benefit which I submitted the claim in 2016. If I do not receive any positive response or there is no resolution to my complaint with three working days, I will no choice but to contact the FAIS Ombud to assist with my complaint with Old Mutual.
Kind regards,
Ndodomzi Mashalaba
Thank you for your response. However, I still do not understand why Old Mutual have not paid my claim for my retirement Fund benefit which I submitted the claim in 2016. If I do not receive any positive response or there is no resolution to my complaint with three working days, I will no choice but to contact the FAIS Ombud to assist with my complaint with Old Mutual.
Kind regards,
Ndodomzi Mashalaba
NM
Ndodomzi M's update10 Jan 2020, 15:09
Reviewer Update
Dear Coleen,
Thank you for your response. However, I still do not understand why Old Mutual have not paid my claim for my retirement Fund benefit which I submitted the claim in 2016. If I do not receive any positive response or there is no resolution to my complaint with three working days, I will no choice but to contact the FAIS Ombud to assist with my complaint with Old Mutual.
Kind regards,
Ndodomzi Mashalaba
Thank you for your response. However, I still do not understand why Old Mutual have not paid my claim for my retirement Fund benefit which I submitted the claim in 2016. If I do not receive any positive response or there is no resolution to my complaint with three working days, I will no choice but to contact the FAIS Ombud to assist with my complaint with Old Mutual.
Kind regards,
Ndodomzi Mashalaba
NM
Ndodomzi M's updateReviewer Update
10 Jan 2020, 15:11Dear Coleen,
Thank you for your response. However, I still do not understand why Old Mutual have not paid my retirement Fund benefit claim which I submitted in 2016. If I do not receive any positive response or there is no resolution to my complaint withIn three working days, I will have no choice but to contact the FAIS Ombud to assist with my complaint with Old Mutual.
Kind regards,
Ndodomzi Mashalaba
Thank you for your response. However, I still do not understand why Old Mutual have not paid my retirement Fund benefit claim which I submitted in 2016. If I do not receive any positive response or there is no resolution to my complaint withIn three working days, I will have no choice but to contact the FAIS Ombud to assist with my complaint with Old Mutual.
Kind regards,
Ndodomzi Mashalaba
NM
Ndodomzi M's update10 Jan 2020, 15:11
Reviewer Update
Dear Coleen,
Thank you for your response. However, I still do not understand why Old Mutual have not paid my retirement Fund benefit claim which I submitted in 2016. If I do not receive any positive response or there is no resolution to my complaint withIn three working days, I will have no choice but to contact the FAIS Ombud to assist with my complaint with Old Mutual.
Kind regards,
Ndodomzi Mashalaba
Thank you for your response. However, I still do not understand why Old Mutual have not paid my retirement Fund benefit claim which I submitted in 2016. If I do not receive any positive response or there is no resolution to my complaint withIn three working days, I will have no choice but to contact the FAIS Ombud to assist with my complaint with Old Mutual.
Kind regards,
Ndodomzi Mashalaba