Very unhappy client - policy number ***3

I have had the worst experience with trying to get assistance from Old Mutual in reinstating my policy ( policy number ***3) after my account was made inactive due to a ***** incident. The policy was initially opened for me by my broker, this was over 5 years ago, and with the ***** incident I was advised by my broker that he no longer does business with Old Mutual due to being deregistered with them. This therefore meant he would not be able to facilitate getting my policy reinstated. He then advised that I should reach out to Old Mutual directly which I did. I requested that the monthly premium be debited from another account I hold, I completed the necessary form for this to be actioned (this was in early June) but to date my policy is still not reinstated. I am utterly frustrated and wish I had never opened the policy to begin with. The policy is for funeral cover for my dad and father in law, who are both over 75years of age. I am worried that should anything happen to them (God forbid) they may not be covered all because of the the incompetence of everyone I have dealt with at Old Mutual thus far. I do hope that I get contacted as I would like to have this matter resolved ASAP.