Very unhappy client

Yhoooo I'm experiencing a problem with Old Mutual. I'm buying a house through the bank. I have a life cover with old Mutual and the problem is that the policy have to be ceded to the bank. They seem to have a problem with that. It's almost two months now 😳 😩. Still documents not signed. I wonder what will happen when my children have to claim from this. I struggle with a simple thing like this.